OK so I signed up with Virgin Media last Saturday and had a great chat with the salesman on the phone, he convinced me I was getting a great deal, made it all sound simple, what could go wrong. I wen’t with the 20mb Broadband package with a Phone Line which equated to £31.99 per month after it was explained to me that this was cheaper in the long run than just paying for the Broadbank package by itself.
I was living up North in Lancashire for the majority 0f 2009 and since then I’ve moved 3 times so my credit rating wasn’t going to be fantastic when applying to have something installed in an address I’ve only lived in for 3 weeks. So the polite and friendly Virgin Media salesman on the other end of the phone told me I’d need to pay £35 up front. That sounded good to me so I gave him my card details signed up for a 12 month contract and was given a date for the engineer to arrive between the times of 12pm to 6pm on Wednesday 7th April.
I had asked, no begged, a friend of mine to house sit on Wednesday for 6 hours to wait for the Virgin Media engineer to turn up and complete the installation as I couldn’t book the time off work. I’d also asked the Virgin Media Salesman to put in the notes for the engineer to call my mobile phone number when he arrived so that I could double check everything.
5pm came on Wednesday 7th of April and I hadn’t received a phonecall and my friend hadn’t had a visitor at the door. So I called Virgin Media just to double check everything. I wasn’t that concerned because 9 times out of 10 engineers will always turn up the latest they can and I presumed Virgin Media was no different. I spent 30mins on the phone waiting in a queue to speak to a representative of Virgin Media, and when I did I was told that the engineers appointment had been cancelled. Strange..
The appointment had been cancelled and nobody knew why (good organisational skills Virgin Media). I asked the representative to then try and get someone out today due to the fact that I did not want my friend to feel like they have spent the day house sitting in vain. Nor did I want him to have to come over again for the same thing. After the Virgin Media representative had spoken to the head of the engineers team she basically said “Computer says No…”. Someone was going to give me a call back that evening to rearrange another appointment as soon as possible.
It came to approx. 7.30pm and I still hadn’t received a call, surely not the attitude of a company who actually wants 12 months worth of business?! I decided to take the innitative and call Virgin Media and arrange it myself. I was put through to several different people before speaking to a part time representative.
To my horror it had been cancelled by the original salesman who I spoke to who apparently had forgot to mention that I needed to pay another £100 on top of the £35 before an engineer would come out and install the services. At the same time this Virgin Media salesman hadn’t even bothered to call me to make me aware of this whatsoever!
What an abosolute shocking service, and I only signed up with them on Saturday. And already I’m cancelling! Thank god it was this early in the contract that I discovered how bad Virgin Media are rather than 6 months down the line.